KendaliCRM is a customer relationship management system designed primarily for sales departments and call centers. It focuses on lead processing, sales automation, and team performance analytics.
Key Features:
- Lead Management & Distribution – Automatically captures leads from multiple sources (websites, chatbots, etc.), validates phone numbers, and distributes them among sales agents based on customizable rules.
- Multichannel Communication – Integrated IP telephony, SMS, email, and messengers. Allows calling directly from the CRM with call recording and history tracking.
- Sales Automation – Manages the full sales funnel: auto-assigns tasks, sends notifications, and tracks deal stages. Missed-call processing and automated follow-ups are built in.
- Scripts and Checklists – Provides dynamic conversation scripts and checklists for operators, guiding them step-by-step during customer interactions to maintain quality standards.
- Analytics & Reporting – Dashboards with real-time data on team performance, conversion rates, traffic-channel ROI, call durations, and agent KPIs. Data is exportable to Google Sheets.
- Omnichannel Inbox – Unified workspace for handling chats, calls, and messages from various platforms in one place.
- AI & Automation Tools – Voice bots for outbound calls, AI-based speech analytics (including keyword detection and silence tracking), and automated redialing logic.
- Integration Capabilities – Ready integrations with common marketing platforms, telephony providers, and messengers. Supports webhooks and API for custom connections.
- Call Tracking – Static and dynamic call tracking to attribute calls to specific marketing sources for accurate campaign analysis.
- Workforce Management – Tools to monitor agent status, working hours, and productivity in real time.
